FAQs
Quick answers about Lumora Ceylon Cinnamon, ordering, shipping to Australia, refunds and subscriptions. Can't find it here? Talk to us on the Contact page — any hour.
About the product
What is Lumora Ceylon Cinnamon?
A daily softgel containing a 12:1 concentrated liquid extract of real Ceylon cinnamon in MCT oil. Each softgel delivers the equivalent of 7,200 mg of raw Ceylon cinnamon in a form your body can actually absorb. 30 softgels per pouch — a one-month supply.
Ceylon vs Cassia — why does it matter?
Most supermarket "cinnamon" is Cassia, which is high in coumarin, a compound that's hard on the liver in larger daily amounts. Ceylon ("true" cinnamon from Sri Lanka) is naturally very low in coumarin, which is why it's the one you want if you're taking it every day. Lumora is real Ceylon and virtually coumarin-free.
What is it for?
Supporting healthy glucose metabolism, helping maintain blood sugar already in a normal range, healthy circulation and steady everyday energy.
How do I take it?
One softgel a day with water, ideally with a meal. That's it — no powders, no measuring, no cinnamon taste.
How long until I notice something?
Most people describe a difference somewhere between weeks 3 and 6 of taking it daily. It works cumulatively rather than instantly, so one pouch is the minimum fair trial. Individual results vary.
Is it safe with medication?
Cinnamon can influence blood sugar. If you take diabetes medication or insulin, are pregnant or nursing, or manage any diagnosed condition, talk to your doctor or pharmacist before starting. Stop and speak to a doctor if you notice anything unusual.
Is it vegan? Any allergens?
Full ingredient and allergen details are printed on the pouch and shown on the product page. If you need something confirmed before you order, ask us and we'll check it for you.
These statements have not been evaluated by the Food and Drug Administration or the Therapeutic Goods Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.
Ordering and payment
What's the free bonus pouch?
Every first order includes a second pouch free — identical to the main product. So your first delivery is a two-month supply.
Do you offer multi-pouch bundles?
Yes. Bundles with a lower per-pouch price are shown on the product page.
Is checkout secure?
Yes. Checkout runs on encrypted, PCI-compliant infrastructure. We never see or store your full card details.
What will show up on my bank statement?
A descriptor matching the Lumora brand name, so you'll recognise it. If a charge ever looks unfamiliar, contact us before disputing it — we'll sort it out quickly.
Can I change or cancel my order after placing it?
Yes, if it hasn't been dispatched yet — that's usually a 1–2 business day window. Contact us straight away with your order number.
Shipping to Australia
How long does delivery take?
Orders are dispatched within 1–2 business days. Delivery to Australia then takes 7–12 business days from dispatch. Delivery times are estimates and start from the date of dispatch, not the date of order.
How do I track my order?
You'll receive a Shipment Confirmation email with your tracking number once your order is dispatched. Tracking usually goes live within 24 hours of that email — if it shows nothing straight away, give it a day.
Tracking hasn't moved in days — is my order lost?
Usually not. International parcels often go quiet between scans, especially in customs. If it's past the delivery window, contact us with your order number and we'll chase the carrier so you don't have to.
Will I pay customs or import duties?
Australian orders of low value are generally not charged import duties at the door. If any fee were ever applied by the destination country, it's the responsibility of the recipient.
Where else do you ship?
United States, Canada, United Kingdom, Australia and New Zealand. Shipping is calculated and shown in full at checkout, before you pay.
My order arrived damaged. What now?
Send us a photo of the pouch and packaging within 7 days and we'll reship or refund — your choice. You don't need to send anything back.
Returns and refunds
What's your refund policy?
90 days from delivery, money back, no questions asked.
Do I have to send the pouch back?
No. Opened pouches are eligible, half-used pouches are eligible. Keep it.
How do I request a refund?
Tell us your order number or the email you ordered with — by chat, voice or email. That's the whole process. Full details on the Returns page.
How long does a refund take?
5–10 business days to issue to your original payment method, then typically 3–5 more for your bank to post it.
Subscriptions
How does the subscription work?
A fresh pouch goes out every 28 days, charged per shipment, so you never run out mid-routine.
Can I cancel?
Any time, no fee, no minimum, no retention calls. Tell our support agent on the Contact page or email us — it's logged the same day and you'll get a confirmation email within one business day. If a refill is charged in the meantime, we refund it.
Can I pause or delay a delivery instead?
Yes — pause, push your next pouch back, or change your address. Just ask.
A refill charge caught me by surprise.
Contact us. We'll refund it and cancel the subscription if that's what you want, no argument.
Will the price go up later?
No. The price you sign up at is the price you keep for as long as your subscription is active.
Still have a question?
Talk to our support agent on the Contact page for an instant answer, any hour — or email support@getlumora.store and we'll reply within 12 hours, every day of the week.