Returns
90 days. Money back. Keep the bottle.
If Lumora isn't for you, you have 90 days from delivery to get your money back — and you don't need to send anything back to us.
Opened bottles count. Half-empty bottles count. We'd genuinely rather you kept it than paid to post it back.
How to get your refund
Email support@getlumora.store with your order number.
That's the entire process. No forms, no return label, no photographs, no phone call, no explanation required.
We reply to every message in under 10 minutes, 24 hours a day, 7 days a week — so in practice this is a five-minute job.
What happens next
- You email us with your order number.
- We confirm — usually within 10 minutes.
- We issue the refund to your original payment method within 5–10 business days.
- Your bank posts it, typically 3–5 business days after that.
We'll email you the moment the refund goes out.
Why we don't ask for the product back
Two reasons. Return shipping on a single bottle costs nearly as much as the bottle. And an opened supplement can't be resold anyway — so making you queue at the post office would just waste your afternoon to achieve nothing.
If it didn't work for you, that's our problem to fix, not yours to pay postage over.
Cancelling before it ships
Email us before your order dispatches — usually a 1–2 business day window — and we'll cancel and refund it in full immediately.
Damaged, wrong or missing orders
| What happened | What we do |
|---|---|
| Arrived damaged | Send a photo within 7 days → reship or refund, your choice |
| Wrong item sent | Correct one sent at our cost, keep the wrong one |
| Never arrived (30+ days) | Reship or refund in full, your choice |
None of these require you to return anything.
Subscription orders
Every subscription shipment carries the same 90-day guarantee. If a renewal charge caught you by surprise, email us — we'll refund it and cancel the subscription, no argument.
European Union customers
If your order shipped into the EU, you also have a statutory 14-day right to cancel, for any reason. This sits alongside our 90-day guarantee — whichever gives you more time applies.
The fine print
- Refund requests must be made within 90 days of delivery
- Applies to orders placed at getlumora.store
- We need your order number or the email address the order was placed with
Lumora LLC · 30 N Gould St Ste R, Sheridan, WY 82801, USA