Help Center
Everything you need is on this page. If you'd rather just ask a human, email support@getlumora.store — we reply to every message in under 10 minutes, 24 hours a day, 7 days a week.
Track your order
Your tracking number is in your Shipment Confirmation email. Tracking goes live within 24 hours of that email — if it shows nothing straight away, give it a day.
Can't find the email? Check your spam folder, then email us your order number and we'll resend it.
Where's my order?
Orders are processed within 1–4 business days. Once shipped, US orders arrive in 2–4 business days via USPS. International delivery times vary by destination country.
If your tracking hasn't updated in a while, email us your order number and we'll chase the carrier so you don't have to.
Returns and refunds
90 days, money back, and you don't need to send the bottle back — opened bottles included. Email support@getlumora.store with your order number and we'll process it.
Change or cancel an order
If your order hasn't shipped yet, we can change the address, swap the items or cancel it for a full refund. Email us as fast as you can — the window is short.
Manage your subscription
Skip, pause, change your delivery date or cancel — all from your account, or just message us and we'll handle it.
How to take Lumora
Two capsules daily with water, ideally in the morning. Consistency matters more than timing — most people notice the difference somewhere between weeks 3 and 6.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Still stuck?
Email support@getlumora.store. Real people, under 10 minutes, any hour of the day.
Lumora LLC · 30 N Gould St Ste R, Sheridan, WY 82801, USA