Help Center
Everything you need is on this page. If you'd rather just ask a human, email support@getlumora.store — we personally reply to every message within 12 hours, every day of the week.
Track your order
Your tracking number is in your Shipment Confirmation email. Tracking goes live within 24 hours of that email — if it shows nothing straight away, give it a day.
Can't find the email? Check your spam folder, then email us your order number and we'll resend it.
Where's my order?
Orders are dispatched within 1–2 business days. Delivery to Australia then takes 7–12 business days from dispatch. Other countries vary by destination.
If your tracking hasn't updated in a while, email us your order number and we'll chase the carrier so you don't have to.
Returns and refunds
90 days, money back, and you don't need to send the pouch back — opened pouches included. Email support@getlumora.store with your order number and we'll process it.
Change or cancel an order
If your order hasn't shipped yet, we can change the address, swap the items or cancel it for a full refund. Email us as fast as you can — the window is short.
Manage your subscription
Pause, push your next pouch back, change your address or cancel — refills go out every 28 days. Just tell our support agent on the Contact page or email us and we'll handle it.
How to take Lumora
One softgel a day with water, ideally with a meal. Consistency matters more than timing — most people notice the difference somewhere between weeks 3 and 6.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Still stuck?
Email support@getlumora.store. Real people, a reply within 12 hours, every day of the week.