Refund policy
REFUND POLICY
90-Day Money-Back Guarantee
We want you to feel good about trying Lumora. If you're not happy with your order for any reason, you have 90 days from the day your order is delivered to request a refund.
You do not need to send the product back. Opened bottles are eligible. Half-empty bottles are eligible. Just email us and we'll take care of it.
How to request a refund
Email support@getlumora.store with your order number and the name the order was placed under. That's all we need. We reply to every email in under 10 minutes, 24 hours a day, 7 days a week.
You don't need to explain yourself or justify the request, and we won't put you through a retention script.
When you'll get your money
Once your refund is approved, we issue it to your original payment method within 5–10 business days. How quickly it appears on your statement after that depends on your bank or card issuer — usually a further 3–5 business days.
We'll email you the moment the refund is sent.
Cancelling an order before it ships
Orders can be cancelled for a full refund at any time before dispatch. Email support@getlumora.store with your order number and we'll cancel and refund it immediately.
Once an order has been dispatched it can no longer be cancelled, but it's still covered by the 90-day money-back guarantee above.
Orders that arrive damaged, or don't arrive at all
- Damaged in transit: email us a photo of the bottle and the packaging. We'll reship or refund — your choice, no return required.
- Wrong item: we'll send the correct one at our cost and you keep the wrong one.
- Never arrived: if your order hasn't reached you within 90 days of purchase, we'll reship it or refund you in full — your choice.
European Union — 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. This right sits alongside our 90-day guarantee, not instead of it — whichever gives you more time is the one that applies.
What isn't covered
- Requests made more than 90 days after delivery
- Orders placed through a retailer other than getlumora.store
- Claims where the order number can't be located or verified
Questions
Email support@getlumora.store. We answer every message in under 10 minutes, around the clock.
Lumora LLC · 30 N Gould St Ste R, Sheridan, WY 82801, USA